Shipping policy

Thank you for shopping with Frugi Forum. We appreciate your trust and want to ensure that your shopping experience is enjoyable. Please take a moment to review our shipping policy to understand how we handle the shipping of your orders.

Orders are typically processed within 15-30 business days (excluding weekends and holidays) after receiving payment and order confirmation. Please note that processing times may vary during peak seasons or promotional periods.

Please allow up to 1 week for your order to be processed and shipped

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment on our website or the courier's tracking system.

International Orders: Please be aware that we are not responsible for paying any import fees, taxes, or duties imposed by your country's customs agency. These fees must be paid by the customer upon delivery. We will not issue refunds for any international orders due to unpaid customs fees.

Lost Packages: We are not responsible for lost or stolen packages. Once the carrier marks a package as delivered, the responsibility shifts to the customer. Please ensure a secure delivery location or consider adding insurance to your order if available.

If you have any questions or concerns regarding our shipping policy, please contact our customer service at mycompanylala@gmail.com.

Thank you for choosing Frugi Forum. We appreciate your business!